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FAQ's
Our Customer's Concern
Frequently Asked Question
Have Any Question?
Are you ready for your ultimate Hot Tub Cruisin’ adventure? Before you leave, check out our most Frequently Asked Questions.
1. How do I embark on the Hot Tub Cruisin adventure?
Embarking on your luxurious journey is just a click away! Visit our reservations tab online or dial (619) 905 – 5100 to secure your exclusive cruise. Your unforgettable voyage awaits!
2. Can I bring my furry friend on the Hot Tub Cruisin boat?
While we adore our furry friends, we prioritize their safety and the preservation of our luxurious boat. Therefore, we kindly request that pets remain ashore for this adventure.
3. When can I set sail on a Hot Tub Cruisin boat?
We are thrilled to offer you the opportunity to set sail 365 days a year, from the early morning at 9 am until the starlit hours of 11 pm. Your hot tub cruise is ready when you are!
4. Who is eligible to command the Hot Tub Cruisin boat?
The helm is open to anyone aged 18 or above, holding a valid driver’s license. No specific boater’s license is required in the state of California. Check out our captained cruises for an even more luxurious experience.
5. What is the duration of my exclusive Hot Tub Cruisin voyage?
The boat is available for rent for periods of 2 and up to 3 hours, depending on availability. Choose the duration that best suits your adventure!
6. What is the capacity of the Hot Tub Cruisin boat?
Our boats are designed to accommodate up to 8 or 12 guests for a delightful experience. The hot tubs have maximum capacities of 6 to 8 people, ensuring a cozy and intimate setting. Additionally, there is ample space and storage for everyone to bring towels, bags, coolers, and more. Your comfort is our priority! (Capacities based on which size vessel you are on.)
7. Is navigating the Hot Tub Cruisin boat difficult?
Not at all! Our boat is designed for ease, cruising at wakeless speeds. Our dedicated Hot Tub Cruisin staff will provide a comprehensive orientation on operating the craft, general boating rules, and safety regulations. Your smooth sailing is our priority.
8. Where am I allowed to drive the Hot Tub Cruisin boat?
During your cruise, you have the freedom to navigate anywhere in the picturesque Mission Bay without crossing under the West Mission Bay Drive Bridge or Ingraham Street Bridges. Drive to the middle of Sail Bay and enjoy the tranquility of being in the water, on the water. Please note, for the safety of all, the boat should never be “beached” or taken within 100 yards of the shore.
9. Am I permitted to bring food and beverages on the boat?
Absolutely! We encourage you to bring along your favorite snacks and beverages (including alcohol, please NO GLASS, consumed responsibly). Please refer to our rules and regulations for safety concerns related to using a hot tub in combination with alcohol consumption. Our boat features a large cooler on board and a small cooler in the hot tub for your convenience (please bring your own ice). For safety, we kindly ask that no glass of any kind is brought on board.
10. Can I bring alcohol on the Hot Tub Cruisin boat?
Yes, as stated in the previous FAQ, you are legally allowed to bring alcohol on the boat. We ask that no glass be brought on board and that you exercise moderation and good judgment, keeping in mind that there should be a designated driver of the boat who will abstain from drinking.
11. Does the boat come equipped with a cooler?
Yes, our boat is equipped with a large cooler on board and a small cooler in the hot tub. You will need to supply your own ice.
12. Does the boat feature a sound system?
Yes, our boat is equipped with a state-of-the-art stereo that features Bluetooth for wireless interface with your iPhone or Android devices. Our Hot Tub Cruisin staff will assist you in getting your devices connected for your entertainment.
13. What should I bring for my Hot Tub Cruisin adventure?
We recommend bringing along essentials for any boat trip: towels, sunscreen, sunglasses, water, snacks, and other beverages. Your comfort is our priority!
14. How hot is the water in the hot tub?
The temperature is tailored to your preference! On cooler days or for morning/evening cruises, the water can be set at a maximum of 106 degrees Fahrenheit. On warm San Diego days, we can turn off the heating element to allow the water to be a refreshing “pool-like” temperature. This way, you can cool off in the tub instead of taking a dip in the bay waters.
15. Is there an option to have cool water in the tub during hot days for a refreshing dip?
Absolutely! On warm San Diego days, we can turn off the heating element to allow the water to be a refreshing “pool-like” temperature. This way, you can hang out on the boat and cool off in the tub instead of having to take a dip in the bay waters.
16. Is the Hot Tub Cruisin boat safe?
Absolutely! Our boat is equipped with all required safety gear, including 12 US Coast Guard approved life jackets, fire extinguishers, and a safety sheet that includes the Hot Tub Cruisin staff contact information. Rest assured, our boat has been inspected and approved by the USCG for your peace of mind.
17. What if nature calls while I’m out on the boat?
We recommend all guests to use the restroom facilities immediately prior to departure. However, should you need a “pit stop”, the boat can be returned to the dock at any time during your rental. Our Hot Tub Cruisin staff will assist you with a swift loading and unloading.
18. What if there’s an emergency or the boat breaks down?
In the unlikely event of an emergency or a breakdown, Hot Tub Cruisin operates a power boat for emergency shuttle service. We are available at any time during your rental. Our staff will also cover all emergency scenario procedures during the pre-departure orientation for your safety.
19. Can I bring children on the Hot Tub Cruisin boat?
Absolutely! Children are welcome aboard. Please note, children under the age of 13 are required to wear life jackets at all times. The Renter/Driver must be at least 18 years of age.
20. What happens if there’s bad weather prior to or during my rental?
a. Your safety is our top priority! If we are unable to operate the boat due to weather, we will contact you as soon as possible to reschedule your cruise.
b. If your rental is cut short, you will only be charged for the time you use the boat and we will work to schedule another cruise.
c. Rentals will only be cancelled due to “dangerous” weather conditions.
- Please note, a deposit is required for all reservations and this will not be refunded if you cancel your reservation due to “non-dangerous” weather.
21. What if we accidentally break something on the boat?
As part of the HTC pre-cruise orientation and post-cruise check-out, you will do a “walk around” of the boat to identify any pre-existing damages. A credit card is held on file as a deposit for any damages incurred during your rental. The rental agreement identifies those damages for which the renter is liable and the associated costs.
22. Is it possible to take a refreshing dip during the tour?
Indeed, you can! Our Hot Tub Cruisin boats are equipped with a ladder for your convenience. Don’t forget to bring your plush towels for a luxurious experience!
23. What if the skies decide to shower us with rain?
Hot Tub Cruisin sails rain or shine! If rain is in the forecast, we recommend bringing stylish rain jackets and/or ponchos. It’s still a thrilling adventure – think of it as dancing in the rain. Cruises are only canceled if conditions are deemed unsafe due to a Severe Weather Warning from the National Weather Service.
24. How do I modify or cancel my tour?
a. Hot Tub Cruisin now offers trip insurance, providing you with flexibility should your plans change, or if the tour needs to be canceled due to inclement weather.
b. Trip insurance will allow you to cancel your upcoming cruise for any reason up to 48 hours before your scheduled departure time for a full refund. Trip insurance will also allow you to receive a full refund in the event of a cancellation by Hot Tub Cruisin due to a Severe Weather Warning issued by the National Weather Service during the time of your scheduled tour.
c. To purchase trip insurance, simply select the add-on “Trip Insurance” during checkout.
d. Without trip insurance, there are no refunds given for any reason. However, you may receive a credit to reschedule your cruise for a future date (for up to three months from the date of your cancelled cruise), in the event of a cancellation by Hot Tub Cruisin due to a Severe Weather Warning issued by the National Weather Service. Hot Tub Cruisin operates rain or shine otherwise! It is still a lot of fun, think of it as an adventure. We only cancel cruises if there are unsafe weather conditions (defined as a Severe Weather Warning issued by the National Weather Service).
Your Hot Tub Escapade!
Relax and Unwind at Hot Tub Cruisin’
Get in on the fun and luxury when you book a ride around Mission Bay with Hot Tub Cruisin’!
