Note: All rental reservations are subject to a $215 non-refundable deposit that will be charged if cruise is cancelled or rescheduled within 14 days of reservation.
Cancellation or rescheduling of reservation: If the cancellation or rescheduling is within 14 days of reservation, the customer will be charged a $215 fee (one hour). If using a voucher/coupon (i.e. UT Deal, Deal Current, Groupon, Living Social, etc), cancellation within 14 days will result in the voiding of the voucher’s full value. Cancellation within 24 hours of the reservation will result in a charge for the full amount of the rental ($215/hr). Cancellation or rescheduling more than 14 days prior to the reservation is permitted. Customer must call Hot Tub Cruisin at 619-905-5100 to cancel or reschedule cruise. We are sorry for the strict cancellation/rescheduling policy but we only have one boat and the rental slots are in high demand.
We ask that you please reschedule or cancel at least 2 weeks before the beginning of your appointment or you may be charged a cancellation fee of $215.00 (or full rental charge if less than 24 hours notice is given).
If you wish to book on a Holiday or Holiday Weekend, a 1 hour or 50% (whichever is greater) NON- REFUNDABLE DEPOSIT is due at the time the reservation is made. You must remit payment for the non-refundable deposit or your reservation will be released. This is a Non-Refundable deposit that is NOT subject to our normal cancellation, change or reschedule policy of 14 days. If any changes, reschedules, or cancellations are made after the holiday or holiday weekend reservation and non-refundable deposit is taken, the deposit will not be refunded or applied to any future cruise or changed cruise.
Any voucher (i.e. UT Deal, Deal Current, Groupon, Living Social, etc) is not valid on any calendar holiday or holiday weekend (Friday – Sunday/Monday)
***We understand coordination may be difficult but we will allow only one rescheduling of more than 14 days prior to the scheduled cruise date, the second rescheduling will require a new deposit.***
In the event of a weather related cancellation, a one hour rain check deposit will be taken and will be valid to use toward a future cruise for up the three months from the date of the cancelled cruise.
In the case of a complete cancellation you will not be refunded the deposit.